Create an updates image of the OS currently being used by company employees. Check out real resumes from actual people. Revamped company IT support procedures and documents to streamline operational efficiency. Objective : Experienced, highly motivated professional with several years of IT experience. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Responsible for Software License renewal/documentation and daily tape backup/restore. Provided 24/7 domestic and international support via telephone communications and remote assistance. Stays current with and adheres to RTI/ITS posted policies and procedures as developed and approved by ITS department directors. Provisioned QNAP NAS devices at each location for daily backups, storage, and logging. Ensure pre-opening walk-through are completed to ensure all systems are operational prior to the attraction opening. Support PC's and laptops running Windows 2000, XP, 7 and MAC OS operating environments. Summary : Successful IT Support professional with over 3 years of experience providing desktop support, refresh/migration projects, on-call support and more. Installed and set up company software including VMWare, Solomon, and EZClaim. Monitored servers and reported issues to prevent operational impact. It Support Specialist Resume Examples & Samples. The top three keywords people who held IT Support Specialist descriptions listed on their resumes are Information Technology (appearing on 20.33%), Hardware (appearing on 16.45%), and Active Directory (appearing on 13.29%). Provide premier-level, outsourced IT support services for small to mid-size companies. Provided remote and field support for various Career Centers located within Fulton County. IT Support Specialists provide assistance to clients with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Collected information through client phone calls to identify and report product problems. Realigned and managed Sprint Wireless and XO Communication vendor accounts to fit business needs. Created "How-to" document for the implementation of support of the Airwatch application. Provide technical support and service including communications, diagnostic procedures, call management, work scheduling, and customer relations Assist customers with identifying and resolving needs, thereby increasing customer morale and overall satisfaction with customer service. Provided support of IT hardware, software, and networks. Take a look at our client service specialist resume sample for an example, or give our resume builder a try to select an attractive, eye-catching resume format that provides excellent framing for your qualifications, no writing needed. Build, configure, and implement all company-owned IT assets. Managed system updates and scanning for PCI compliance, Supported 25 users across all departments, configured and maintained PCs and servers for all users, Responsible for creating email and domain user access accounts for new users, Created documentation used for training and troubleshooting. Regional IT Support Specialist Resume Examples & Samples. Recommended changes and process improvements that strengthened internal control for IT Clients. Managed the deployment, maintenance, support and upgrade of desktop PC's, hardware software, operating systems and distributed printers. Support requests were managed through a ticketing system and were worked in-person, by phone or using remote tools. … Document all calls and in-person situations in Cherwell Service Management with results. Re-Engineered the SAN environment with VEEAM software and Dell EqualLogic SAN. Skilled in orthopedic terminology, patient care, and medical office procedures, IT Support, office management, and retail management. Participated in Windows 2003 Server migration, moved users to 2003 server environment. Get ideas from the best! Documented and tracked inventory and software distribution. Implemented technological solutions to streamline discovery and document production firm-wide, including the use of portable and cloud-based digital media. Remember that your format is always, always about making your resume as readable as possible. Support requests were managed through a ticketing system and were worked in-person, by phone or using remote tools. Provided direct and telephone support to bank personnel with respect to the bank's local, wide, wireless, internet, and intranet networks, VOIP systems, cell phones, and all related software programs. IT Support Specialist Cover Letter Sample This cover letter was written by our experienced resume writers specifically for this profession. Monitored server logs for evidence for spyware, virus infections, and security breaches. Responded to Support tickets routed to Local group by centralized helpdesk. Willingness to learn new skills. Experienced in setting and meeting deadlines, planning and developing methods for computerizing a range of business tasks. Provided technical and network support to surrounding 17 states. This allowed CUL to allocate funds of the operation budget to other areas. Provide help desk support on an as-needed basis. Additional duties include the support of Avaya IP Office VoIP system. Recognized for creating webpages and support for SharePoint. Actively coordinate with team members and other service support groups to effectively resolve incidents and requests. Installed software, configured and tested customer PC's, analyzed functionality of peripheral appendages. Installed, configured and maintained all desktop, laptop workstation and software systems for office users. Offered support to CUL end-users who experienced problems with their computers and tablets, software, and phones. Efficiently managed network infrastructure and provided desktop support to five satellite locations. Provided daily support to ensure company staff had necessary tools to perform tasks efficiently. Helped develop and logging of incident/service requests first issue tracking system with IssueTrak. Respond to customers issues on site and on a timely manner, Setup new systems purchased for new employees, add them to the company domain and install applications that are specific to them. Provide 1st level service for all client requests submitted by email and over the phone. Primary technical liaison to assist the 24/7 Help Desk and Desktop Support with technical support. Created, resolved and provided proper escalation as needed using BMC Remedy incident tracking software. Oversaw the installation of a new Mitel admin phone system. Ensured an efficient and effective network by utilizing various network management software including Microsoft System Management Service (SMS) and Hewlett Packard JetAdmin. Created, mounted and maintained file systems to ensure access to system, application and user data. Application & Web Servers: Apache Http And Tomcat. Document all procedures carried out: installation, configuration, testing and troubleshooting of desktop solutions. Set up user accounts in Active Directory and Exchange for new local users. Performed server consolidation and P2V migrations utilizing Microsoft's Hyper-V technology. Participated in the ISO 27001 audits and inspections. Provided training to customers in the use of Windows XP- 2003, Vista-Windows 7 and Mac OSX. Excellent hardware troubleshooting experience. Researched and recommended new technologies to achieve improved network performance while controlling and reducing the costs of IT operations across the entire network enterprise. Installed and trained the staff in the use of the new guest room cordless phones. Set up new companies and users in Active Directory and Exchange for the Active Server Provider portion of the company. Facilitated the transmission of bankers sending/receiving secured files via FTP to FDIC. Provided training, support, and direction for team members. Created/maintained service requests record and tracked issues. Assist in conservation efforts by contacting policyholders by telephone following the company processes and guidelines. Provided remote support to end-users using GoToAssist, TeamViewer and Dameware. Collaborated with Information Technology (IT) partners to ensure written documentation is current and valid and communicated updates and changes to procedures. Expertly maintained backups, executed network configurations for new users and trained personnel in various technologies. Installed desktop image, operating systems and applications, Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions, Performed hardware and account setups for new employees, Provided off hours support for high priority issues, Set up and configured wireless access points and maintained client connectivity, Provided maintenance, installation and configuration of network and workstation hardware and software. Creating new hardware purchases invoice, receiving computer equipment and maintain records. Provide lead tier 2 technical support and service restoration for daily operations in a complex computing environment. iSeries/ OS 400 Support: LMS, Stratton Warren, Showgate and Casino Management Systems. Provided first level troubleshooting support to employees via phone and in person contact. Acted as first point of contact for all major technical issues, including power outages, system failure and disaster recovery. Recognized for Windows 7 company rollout and upgrade from XP. Server Rack up and setup in IT server rooms. Install, Maintained and managed company VOIP phone system. 100+ Free Professional Resume Examples. Oversee all IT duties for company; maintain and operate a small business network in three locations across two states. Initiated projects and assigned project managers to manage cost, schedule and performance of projects working to ensure success. Installed, supported and troubleshoot PC equipment, servers and related systems. Collaborated with vendors to implement and configure DESK ticketing system. Deep understanding of the client build operations, standardizing client offerings and acting as the 3rd tier support for the service desk solving the most urgent and challenging issues. Installed and configured over 120 workstations including laptops, desktops, Toughbooks and Surface Pro tablets, 15 copy machines and other printers, and Cisco VOIP phones for end-users. Virtualization: VMware ESXi. Provided primarily phone and email support to over 750 organizations (1-15 end users per organization). Skillfully utilized Citrix to administer Remote Security Access tokens and deployed desktop software, applications, upgrades, patches & service packs. Has extensive background in selling and supporting hardware, software, appliances, electronics and more, operating both on- and off-site as needed. Saved over $150,000 in design costs for a particular project by efficiently using in-house personnel. Designed nameplates and ID badges for company personnel. Undertook special projects as directed including Office 2007 upgrade and Hardware upgrades. Administered Blackberry Enterprise Server and all connected handheld units associated with the server. Implemented new processes for tracking hardware both incoming and outgoing. Standardized and documented the IT operations infrastructure. Excellent ability to service clients and communicate effectively verbally and written. Putty, Win-SCP, SSH Client And Secrete Server Password Manager. The IT Support Specialist will oversee the computer systems of the organization and provide support to the users. Information Systems And Healthcare Management, Responsible for entering and tracking software and hardware quotes; audit warranties, licenses, system upgrades, replacements, or repair, Provided advanced on-site and remote support for over 5,000 end-users while managing staff schedule, website, policy, advertising, and customer relations, Served directly under IT Director to coordinate and deploy new IT infrastructure. Worked with Microchip's clients to resolve software, hardware, network, and server issues via Phone/Service desk tickets system. Consequently, an external audit was successful and showed asset accountability. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Maintain a Microsoft Windows 7 and Server 2008 R2 desktop environment. Collaborated with our Core Vendor to assist on problems that arise and made modifications necessary to maintain the functionality of the banking software. All client support specialist resume samples have been written by expert recruiters. Primary duties include the maintenance of a virtual environment utilizing VMWare VSphere 5.1 and Hyper-V, support of VEEAM Backup software, the support of iOS devices utilizing Airwatch, and the design and maintenance of the Denver Disaster Recovery site. Team player with good management, analytical, communication and interpersonal skills. Adding Network printers and troubleshooting them. Bachelor's In Business Administration Health Managment, Associates In Networking And Technical Support, Bachelor Of Science In Computer Information Systems, Bachelor Of Information Technology In Network Security, Bachelor Of Science In Visual Communications Technology, How to write Experience Section in IT Resume, How to present Skills Section in IT Resume, How to write Education Section in IT Resume. Supported Levi Store's with technical support regarding printers, fax machines, computers and point of salemachines. Guide the recruiter to the conclusion that you are the best candidate for the client support specialist job. What to Include in a Customer Service Specialist Cover Letter. Skills : Great troubleshooting skills, good communication skills. Provided support for all local servers, WYSE terminals, phones, and printers. Performed daily computer systems operational procedures including monitoring performance, platform backups, and preventive maintenance. Ran routine phone troubleshooting and configuration. Upgraded and configured software in support of business applications at the workstation level. Corrected network connectivity problems and configured BlackBerrys, iPhones, iPads & Androids. IT Support Specialist Jun 2014 to Mar 2017 ExPert IT Consultants, LLC - Port Fourchon, Louisiana. Skilled in providing Customer and End-User Help Desk Support. Created and developed software solutions for application errors. Offered support to CUL end-users who experienced problems with their computers and tablets, software, and phones. Issues also included Active Directory and MS Exchange user setup and maintenance. Administrated large network of over 300 Windows XP computers. Participated as a member of the bank's incident response team in the event of a technology emergency or breach in confidential information. Skills : Java, C++, C, HTML 5, Javascript, Python, Windows and Unix operating system proficiency, Advanced computer and technical literacy, Microsoft Office, Verbal Communication, Active Listening. Use this Client Support Specialist Resume as the starting point for your new job. Collaborated with company staff to optimize working environment and customer service. For your IT Support Specialist Resume, include examples of how you were able to gain consensus by building sustainable relationships. Designed, constructed the implementation of networks. Provided business-clients with efficient support - Responded to phone calls, emails, and in-person requests. Managed web hosting services and webmail for client. Serve as necessary on internal and interdepartmental teams. Maintain accurate inventory of all Burns White hardware. Skills : Management, Computer Hardware, Computer Repair, Microsoft Office, Customer Service, Inventory Management, Sharepoint, Cisco Routers and Switches, Account Management, Active Directory. Document all procedures carried out: installation, configuration, testing and troubleshooting of networking solutions. Here's an Example of a Help Desk Support Resume. Serves as a point of contact for regional office/project office onsite and remote end-user related issues. Researched, analyzed, and evaluated resolutions to problems. Troubleshoot network issues within the company. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Upgraded Domain from 2003 to 2008 R2. Good understanding of Internet technologies (http, https, e-mail, VPN, etc. Documented emergency recovery plan for network. Install systems based on Mac OSX and Windows for new employees, as well as upgrades for existing employees, with custom configurations on a per department basis. Find out what is the best resume for you in our Ultimate Resume Format Guide. (ULAR) Provided computer and network support for staff of ULAR. Upgraded thirty-two XP Machines to Windows 7 over three days in preparation for a Office 365 Roll Out, Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate. Provide technical assistance to computer system end users. Identified new parts-ordering solution which led to a client wait time reduction of 17% and an increase in client satisfaction by 39%; Achieved solid reputation for resolving complex issues and providing exceptional customer resolution. In-depth knowledge and understanding of numerous software packages and operating systems. Knowledge in computer hardware assembling. 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